1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

We reserve the right to delay or cancel orders where:

  • Additional verification is required;
  • Age verification cannot be completed;
  • Fraud prevention checks fail;
  • Products are unavailable;
  • Delivery restrictions apply.

2. Age Verification

By placing an order through THCpen.uk, you confirm that you are at least 18 years old.

We may request age verification documentation before dispatching vape-related products in accordance with UK regulations.

Failure to provide satisfactory verification may result in cancellation of the order.

3. Delivery Areas

We currently deliver within the United Kingdom where legally permitted.

We reserve the right to refuse shipment to locations where products may be restricted or prohibited under local laws or courier policies.

Customers are responsible for ensuring products can legally be imported, possessed, or used in their delivery jurisdiction.

4. Shipping Times

Estimated delivery times are provided for guidance only and are not guaranteed.

Typical UK delivery estimates:

  • Standard Delivery: 2–5 business days
  • Express Delivery: 1–2 business days (where available)

Delivery delays may occur due to:

  • Courier disruptions
  • Weather conditions
  • Customs or regulatory inspections
  • High seasonal demand
  • Incorrect address information

5. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Selected shipping method
  • Order size and weight

Any applicable delivery fees will be clearly displayed before payment is completed.

6. Tracking Information

Where available, tracking information will be provided via email once your order has been dispatched.

Customers are responsible for monitoring shipment progress using the provided tracking details.

7. Failed Deliveries & Incorrect Addresses

Customers must ensure all delivery information is accurate at the time of ordering.

We are not responsible for delays, losses, or additional costs resulting from:

  • Incorrect delivery addresses
  • Failed delivery attempts
  • Refused deliveries
  • Uncollected parcels

Additional shipping fees may apply for returned or re-shipped orders.

8. Lost or Damaged Parcels

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery or expected delivery date.

We may request:

  • Photographs of damaged packaging or products;
  • Confirmation of delivery details;
  • Cooperation with courier investigations.

Claims are assessed on a case-by-case basis.

9. Restricted & Prohibited Products

THCpen.uk does not knowingly ship illegal controlled substances or products prohibited under UK law.

Any products offered for sale must comply with applicable UK regulations. Orders suspected of unlawful intent may be cancelled without notice.

10. Order Refusal Rights

We reserve the right to refuse, restrict, or cancel any order at our sole discretion, including where:

  • Legal compliance concerns arise;
  • Fraudulent activity is suspected;
  • Regulatory restrictions apply;
  • Pricing or inventory errors occur.

11. Contact Information

For shipping enquiries, please contact:

THCpen.uk
https://thcpen.uk
Email: sales@thcpensuk.co.uk